REPUTATION MANAGEMENT
Delta Airlines
Helping Delta navigate customer and employee issues BEFORE they go VIRAL.
Media Monitoring for Customer Response Teams
Save your customer response team THOUSANDS of hours. Have confidence that you have awareness and control.
SO WHAT?
Triage between customer service, customer success, customer experience, and field services can be challenging!
Identify audio, overlay, and embedded objects fast to avoid negative PR or brand risk.
Understand What is Being Said About Your Brand
Get started Tracking trending influencers in your space with ViralMoment
Additional Case Studies
CREATIVE STRATEGY
DC Comics Fandome
IP Recognition and Measurement in User Generated Content (UGC).
COMPETITIVE BENCHMARK
#MakeupHacks
We measured #makeuphacks over time, and saw a major trend in October 2021. Some brands were able to capture the VIRALMOMENT while others just watched it past and missed the pre-holiday bump.
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